Privacy Policy
Effective Date: August 24, 2026
Steady Mind Counselling (“Steady Mind Counselling,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website or contact us about counselling services.
This policy applies to information collected through the Steady Mind Counselling website and through inquiries submitted through the website. It should be read together with the professional confidentiality and privacy obligations that apply to counselling services.
1. Personal Information We Collect
Depending on how you interact with our website or services, we may collect information such as:
Your name and contact information
Email address and telephone number
Information you provide when requesting a consultation or contacting us
Information you voluntarily include in a website inquiry
Information necessary to schedule or administer an appointment
Technical information about your use of our website, such as IP address, browser type, device information, and pages visited
You are not required to provide personal information simply to browse our website.
2. Counselling Information
If you become a counselling client, additional personal and health-related information may be collected as part of providing professional counselling services.
Information collected in the course of counselling is treated as confidential and is maintained in accordance with applicable professional, legal, and privacy requirements.
The counselling records maintained by an individual counsellor are the responsibility of that counsellor and are subject to the privacy and professional obligations applicable to their practice.
Please avoid including sensitive or detailed mental health information in general website contact forms or ordinary email unless specifically requested.
3. How We Use Personal Information
Personal information may be used to:
Respond to inquiries and requests for information
Schedule and administer counselling appointments
Provide counselling services
Communicate with clients about appointments and services
Maintain appropriate professional and administrative records
Process payments and administer billing
Improve our website and services
Respond to legal or regulatory requirements
Protect the security and integrity of our website, systems, and services
We collect and use personal information only for purposes that are reasonable and appropriate in the circumstances.
4. Disclosure of Personal Information
We do not sell or rent personal information.
Personal information may be disclosed when reasonably necessary to provide requested services or administer the practice, or where disclosure is required or permitted by law.
Examples may include:
Service providers that assist with appointment scheduling, payment processing, website hosting, email, or other practice administration
Professional or regulatory authorities where required
Legal or other professional advisors where reasonably necessary
Government or law-enforcement authorities where disclosure is required or permitted by law
Where third-party service providers are used, reasonable steps are taken to select providers and systems appropriate for the nature of the information being handled.
5. Confidentiality and Limits to Confidentiality
Counselling is a confidential service. However, confidentiality is not absolute.
There are circumstances where a counsellor may be legally or professionally required or permitted to disclose information without consent. These circumstances can include situations involving immediate safety concerns, suspected abuse or neglect where reporting is required, court or legal requirements, regulatory obligations, or other circumstances established by applicable law and professional standards.
The specific limits of confidentiality will be discussed with clients as part of the counselling relationship.
6. Website Contact Forms and Email
Information submitted through our website or sent by email may be used to respond to your inquiry.
Please be aware that ordinary email and website forms may not provide the same level of privacy as a secure clinical communication system. For this reason, please avoid submitting highly sensitive or detailed personal or health information through a general contact form.
If you choose to communicate with us by email, you acknowledge that electronic communications carry some inherent privacy and security risks.
7. Appointment Booking
Steady Mind Counselling may use third-party scheduling and practice-management platforms to facilitate appointment booking and administration.
Information submitted through a booking system may be subject to the privacy policies and terms of the service provider in addition to this Privacy Policy.
We recommend reviewing the privacy information provided by any third-party platform before submitting personal information through that platform.
8. Cookies and Website Analytics
Our website may use cookies, analytics tools, or similar technologies to understand how visitors use the website and to improve its functionality and performance.
These technologies may collect information such as:
Pages visited
Approximate geographic information
Device and browser information
Referral sources
General website usage patterns
Where applicable, you may be able to control cookies through your browser settings.
If advertising or analytics technologies are added to the website in the future, this Privacy Policy may be updated to describe those technologies and their purposes.
9. Third-Party Websites
Our website may contain links to third-party websites or services, including booking platforms, professional directories, social media platforms, or other resources.
We are not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
10. Protection of Personal Information
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, disclosure, alteration, or loss.
No method of transmitting or storing information electronically can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.
11. Retention of Information
Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, or as required by applicable legal, regulatory, professional, accounting, or record-retention requirements.
Counselling records may be retained for periods required by applicable professional and legal standards.
12. Your Privacy Rights
Depending on the circumstances and applicable law, you may have rights regarding your personal information, including the ability to:
Ask what personal information we hold about you
Request access to your personal information
Request correction of inaccurate or incomplete information
Ask questions about how your information is collected, used, or disclosed
Withdraw consent where withdrawal is legally and practically possible
Requests concerning counselling records should generally be directed to the counsellor responsible for those records.
13. Privacy Questions or Complaints
If you have questions or concerns about this Privacy Policy or the handling of your personal information, please contact Steady Mind Counselling using the contact information provided on our website.
We will make reasonable efforts to review and respond to privacy concerns.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements, or privacy practices.
The updated policy will be posted on this page with a revised effective date.
15. Contact Us
Steady Mind Counselling
Website: steadymindcounselling.ca
For privacy questions or concerns, please use the contact information available on our Contact page.
Last Updated: August 24, 2026